This Privacy Policy explains what information Homie, made by The New Home Phone, collects about you, how we use and share it, and the choices and rights you have. We built Homie to give families more privacy from the outside world — we take the same approach to how we handle your data.
Last updated: July 2026
This Privacy Policy applies to thenewhomephone.com, the Homie mobile app, and the Homie home phone service (together, the "Service"), operated by The New Home Phone ("Homie," "we," "us," or "our"). It describes how we collect, use, share, and protect personal information when you visit our site, pre-order or purchase Homie, activate your device, and use the Service. It should be read together with our Terms of Service.
| Category | Examples | Why we collect it |
|---|---|---|
| Contact & account information | Name, email address, phone number, account credentials | To create your account, process your order, and communicate with you |
| Service (physical) address | The street address where your Homie phone is located | Required for 911/emergency dispatchable location routing, and to ship your device |
| Approved-contacts list | Names and phone numbers you add to your call-screening list | To operate the core call-screening feature of Homie |
| Call metadata | Call times, duration, and the numbers involved in a call (not call content/recordings, unless you separately opt in to a feature that records calls) | To connect calls, provide call history in the app, bill for the Everywhere plan, troubleshoot issues, and respond to lawful requests from emergency services or law enforcement |
| Payment information | Card details, billing address | To process your $99 device payment and optional $10/month Everywhere plan billing. Payments are processed by Stripe; we do not store your full card number ourselves. |
| Device & usage data | IP address, device identifiers, app usage, WiFi connectivity status | To operate, secure, and improve the Service, and to detect outages that could affect 911 availability |
| Communications | Messages you send us via email, phone, or our contact form | To respond to your questions and support requests |
We collect this information directly from you (for example, when you place an order or use the app), automatically through your use of the Service, and from our service providers described in Section 4.
We do not sell your personal information, and we do not use your call content or approved-contacts list for advertising purposes.
We share personal information only as described below, and we require the service providers we work with to protect your information and use it only for the purposes we authorize.
Our website uses cookies and similar technologies to keep the site working correctly, remember your preferences, understand how visitors use the site, and, where applicable, measure the effectiveness of our marketing. You can control cookies through your browser settings; disabling cookies may affect some site functionality, such as our embedded checkout. We do not currently respond to browser "Do Not Track" signals, but you can exercise the choices described in Section 8 below.
We retain personal information for as long as needed to provide the Service, comply with our legal obligations (including FCC recordkeeping requirements for 911 disclosure acknowledgments), resolve disputes, and enforce our agreements. Call metadata and account information are generally retained for the duration of your account plus a reasonable period afterward for legal, billing, and support purposes. When information is no longer needed, we take reasonable steps to delete or de-identify it.
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information, including encryption in transit for account and payment flows and restricted access to systems that store your service address and account data. No system is completely secure, however, and we cannot guarantee the absolute security of your information.
Depending on where you live, you may have rights with respect to your personal information, which can include the right to:
These rights are consistent with frameworks such as the California Consumer Privacy Act (CCPA/CPRA) and the EU/UK General Data Protection Regulation (GDPR), and we honor applicable requests regardless of where you live, subject to identity verification and applicable legal limits. To exercise any of these rights, contact us using the information in Section 13. Please note that deleting certain information (such as your registered service address) may affect our ability to provide 911/emergency calling and other core parts of the Service.
Homie accounts are created and managed by adults. The Service is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 in the manner addressed by the Children's Online Privacy Protection Act (COPPA). A parent or guardian may add a child as an approved contact or set up a Homie phone for a child's use as part of the household account, but the account itself, and any personal information associated with it, is controlled by the adult account holder. If you believe a child has provided us with personal information outside of a parent-controlled account, please contact us at the email below so we can address it.
Homie is designed for use in the United States, and our servers and service providers are primarily located in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those of your home country.
This Privacy Policy, and any dispute relating to it, is governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles, consistent with the governing law provision in our Terms of Service.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email or through the Homie app before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.
For privacy questions or to exercise any of the rights described in Section 8, contact us at: